Refund Policy
Refund Policy
Important Information
- Returns can be requested within 30 days of receiving your order.
- Once we receive and review your returned item, refunds are issued within 5 business days.
- We do not apply any restocking fees.
- Customers are responsible for covering return shipping costs.
- Exchanges are available depending on current stock.
- Products labeled as final sale, intimates, or hygiene-related items are non-returnable once opened or used.
- This Return & Refund Policy is governed by our Terms of Service.
How to Return an Item
You have a 30-day window from the delivery date to submit a return request. Returns submitted after this timeframe will not be accepted.
To qualify for a return, your item must be:
- Never worn or used
- Not washed
- In its original state
- Accompanied by all original packaging and tags
To initiate a return, reach out to us at info@bykailea.com and include your order number along with the reason you'd like to return the item. Our team will guide you through the process and provide the shipping address for returns.
Please pack your items carefully and use a shipping method that includes tracking. All return shipping expenses are the customer's responsibility. We suggest holding on to your tracking details until your package has been confirmed as delivered.
No restocking fees apply.
Refunds
After your return arrives and has been reviewed, we will reach out to let you know the result.
If your return meets our requirements, a refund will be credited to your original payment method within 5 business days. Please note that your bank or payment provider may require additional processing time before the amount reflects in your account.
If your refund has not appeared after this period, feel free to contact us at info@bykailea.com and we will be happy to look into it for you.
Exchanges
To request an exchange for a different size or product, please get in touch with us at info@bykailea.com and provide your order number along with the item you would like instead.
All exchanges depend on product availability. If the item you want is out of stock, we will help you find a suitable replacement or process a refund if preferred.
Cancellations
To cancel an order, please contact us at info@bykailea.com as quickly as possible.
Cancellations can only be accommodated before the order has been picked and packed in our warehouse. Once fulfillment has begun or the order has shipped, it can no longer be cancelled.
Damaged or Incorrect Items
If your order arrives damaged, defective, or with the wrong item, please notify us within 7 days of delivery.
When reaching out, please provide:
- Your order number
- A brief explanation of the problem
- Photos that clearly show the damage or error
Send your request to info@bykailea.com. Our team will assess the situation and work to resolve it as quickly as possible.