Shipping policy

Shipping Policy

Important Information

  • Daily order cutoff: 3:00 PM (PDT)
  • Orders are prepared within 1–3 business days (Monday through Friday, public holidays excluded)
  • Expected delivery: 5–10 business days (Monday through Friday)
  • Complimentary standard shipping on all orders within Canada
  • A confirmation email containing your tracking number will be sent once your order ships. You can monitor your delivery status at any time via our Order Tracking page or through the tracking link in your email.

Order Processing

After you place your order, our team will begin preparing it for dispatch. Most orders are processed within 1–3 business days. During busier periods, this may take slightly longer.

All orders are handled Monday through Friday, excluding public holidays.

Delivery Timeframes

We provide free standard shipping on every order.

Typical delivery takes between 5–10 business days once your order has been processed. Actual arrival times may differ based on your location, weather, customs procedures, and carrier schedules.

Please keep in mind that all delivery windows are estimates and not guaranteed.

Tracking Your Order

You will receive a confirmation email with tracking details as soon as your order has been dispatched.

To check the status of your shipment, use the tracking link included in your confirmation email or head to our Order Tracking page.

Tracking information may take up to 48 hours to update after your order has left our facility.

Potential Delays

Although we strive to deliver every order on schedule, circumstances outside our control can occasionally cause delays. These may include:

  • Extreme weather events
  • Customs processing or inspections
  • Operational slowdowns at the carrier level
  • High-volume holiday shipping periods
  • Missing or inaccurate delivery details

We appreciate your understanding if any of these situations affect your order.

Shipping Details & Accuracy

It is the customer's responsibility to ensure all shipping information is correct at the time of purchase.

If you notice an error in your address before the order has shipped, contact us right away and we will do our best to make the correction.

Once an order has been dispatched, we cannot guarantee that any address modifications will be possible.

ByKailea is not liable for delays or delivery failures caused by incorrect or incomplete shipping details provided by the customer.

Lost or Stolen Packages

Once the carrier confirms that a package has been delivered, responsibility for the shipment passes to the customer.

If you suspect your package is missing or was taken, we suggest:

  • Looking around your delivery area and checking with anyone at your address
  • Asking your neighbours if they accepted it on your behalf
  • Getting in touch with the carrier directly
  • Reaching out to our support team so we can help where we can

While we are happy to assist with delivery inquiries, we are unable to guarantee a replacement or refund for packages the carrier has confirmed as delivered.

Customs & Import Fees

Depending on your destination, your order may be subject to customs duties, taxes, or import charges.

These fees are entirely the customer's responsibility. ByKailea has no influence over these costs and cannot predict their amount.

Damaged or Incorrect Items

Should your order arrive damaged, faulty, or contain the wrong product, please let us know within 7 days of receiving it.

When contacting us, please include:

  • Your order number
  • A description of the problem
  • Clear photos of both the item and its packaging

Our team will evaluate your case and work toward a resolution as soon as possible.